Services

Cyber Incident Response & Planning

Infinite’s Chambers-ranked crisis professionals have helped clients prepare for and respond to the full range of cyber incidents, including phishing, malware and ransomware attacks. We understand the serious reputational, financial, and legal risks they present and the operational challenges that come as a result.

In addition to our decades of hands-on incident response experience, we draw on our extensive network of relationships with insurers, forensics experts, and data breach coaches to help clients prepare for and respond to cyber incidents of all shapes and sizes. During every engagement, we work to ensure clients are seen as trusted, reliable sources of information about their incident among key stakeholders. Our goal is to minimize the impact of the incident on customers, employees, shareholders, and the bottom line.

Our approach

Pre-incident communication planning

Pre-incident communication planning, including comprehensive playbooks

Reputation risk analysis

Tabletop exercises

PR, digital and internal communications strategy and support

Wider cyber incident response

Planning that protects the bottom line

The importance of planning for a cyber incident cannot be overstated. Organizations that prepare can greatly improve the efficiency and outcome of their response, which can have a significant impact on their reputation and bottom line.

We help clients with customized communications frameworks that cover incident response steps from discovery through resolution and review. Our approach includes conducting a communications audit to gauge an organization’s vulnerabilities, mapping out its key audiences, and planning for how best to communicate with those audiences during a cyber incident or system outage.